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05/11/2021Online

Fireside Chat with Shep Hyken, Customer Service & Experience Expert (Member Exclusive)


NSSF members are invited to join a Fireside Chat with renowned customer service and experience expert Shep Hyken on May 11, 2021, from 2:00-2:30 p.m. Eastern. Reserve your spot today to connect with Shep and ask him questions as shares why delivering an amazing customer service experience that keeps customers coming back for more is the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture and it is what separates you from your competition.

NSSF Members: Reserve your spot today inside the NSSF Member portal.
Log in, select the “Resources” tab, and then “Webinars”.

This event is exclusive for NSSF Members only.
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See Shep in action and also check out his upcoming book “I’ll Be Back: How to Get Customers to Come Back Again & Again” at www.IllBeBackBook.com.

About Shep
Chief Amazement Officer @Shepard Presentations

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s! Learn more about Shep.

Enter the NSSF Member Portal to Reserve Your Spot